Track Your Shipment
Enter your AWB / tracking number below.
Don't have your tracking number handy? Reach out and our team will look it up for you.
Understanding Shipment Tracking
AWB Number Issued
When you book a shipment, we issue a unique Airway Bill (AWB) / tracking number tied to your parcel.
Status Updates
As your parcel moves through pickup, transit and final-mile delivery, its status updates at each stage.
Check Anytime
Enter your AWB number on this page any time to see the latest recorded status.
Delivery Confirmation
Once delivered, the status updates to confirm receipt, closing out the tracking record.
Getting the Most Accurate Status
Where to Find Your AWB Number
Your AWB / tracking number is provided at the time of booking, either on your receipt, in a confirmation message, or read out to you over the phone or WhatsApp. Keep it handy until your parcel is delivered.
What If Status Hasn't Updated?
Tracking updates are added as your parcel reaches each checkpoint, so a short gap between updates is normal, especially for longer domestic or international routes. If it's been unusually long, reach out to our support team directly.
Domestic vs. International Tracking
Domestic shipments typically show more frequent status updates since transit legs are shorter. International shipments may show fewer checkpoints due to customs processing, but are still fully trackable end to end.
Lost Your Tracking Number?
No problem — call or WhatsApp our support team with your name and approximate booking date, and we can look up your AWB number for you.
What Each Tracking Status Means
Booked
Your shipment has been registered in our system and is awaiting pickup from the branch or your address.
In Transit
Your parcel is on the move between our facilities, heading toward its destination city or country.
Out for Delivery
Your shipment has reached the final delivery hub and is on its way to the recipient's address.
Delivered
The shipment has been handed over to the recipient, closing out the tracking record.
When to Contact Our Team Directly
Most shipments move through their expected checkpoints without needing any follow-up from you. That said, there are a few situations where it's worth reaching out directly rather than waiting on the tracker: if a status hasn't changed for significantly longer than expected for the route, if the recipient reports the parcel hasn't arrived despite showing as delivered, or if you need to make a change to the delivery address after booking. In any of these cases, call or WhatsApp our support team with your AWB number ready — having it on hand lets us pull up your shipment record immediately instead of searching by name or date.
Tracking Questions
How often does tracking status update?
Status updates as your shipment reaches each major checkpoint — pickup, in-transit hubs, and final delivery.
Can I track an international shipment the same way?
Yes, international shipments use the same tracking system, though customs processing stages may show fewer intermediate updates.
What do I do if my parcel shows as delayed?
Contact our support team with your AWB number and we'll investigate the cause and give you a revised delivery estimate.
Will I be notified when my parcel is delivered?
Delivery confirmation is recorded against your AWB number; ask our team about notification options when booking.
Can someone else track my shipment for me?
Yes, anyone with the AWB number can check status on this page — it's not tied to a login or account.
Does tracking work the same for COD shipments?
Yes, Cash on Delivery shipments are tracked exactly the same way as prepaid shipments, with the same AWB-based lookup.